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iQor headquarters

An iQor employee walks across the lawn of the building at 6000 New Way north of Klamath Falls.

Editor's note: The layoff notices appear to be a WARN notice to employees of a pending layoff, while the company renegotiates for a new firm to take over the operation.

Should that fail, the office will be closed.

IQor, a call center, has failed to return numerous phone calls and requests for comment to the H&N for any confirmation on the issue.


iQor call center in Klamath Falls announced to its employees Wednesday it was closing the facility by Aug. 30, putting all 300 employees out of work.

According to the Klamath Falls News website, the company issued letters to its Klamath Falls employees stating that all employees are expected to be terminated and that the facility will close by August 30.

In a letter obtained by KFN it states, “by August 30, 2019, that the entire facility will be closed and all employees at the facility will be impacted. This closure is expected to be permanent.”

iQor is a call center that provides contracted telephone support for other companies.

The Herald and News and KFN reached out to local representatives from iQor and city officials, but they were not available to comment on the closure.

This is not the first time the center had a wave of layoffs. The center was initially an Asurion contact center, a customer and product support business center. It had layoffs throughout its history in Klamath Falls. Asurion transferred to iQor, a global provider of outsourced business solutions, on Dec. 1, 2016.

The letter obtained by Klamath Falls News, read in part, 

"TechFive LLC, a subsidiary of iQor has determined that it must close its facility located at 6000 New Way, Klamath Falls by August 30. The entire facility will be closed and all employees at the facility will be impacted. This closure is expected to be permanent.

"There are ongoing efforts to contract with another vendor to continue operations in Klamath Falls but at this time, we do not have a signed contract to continue operations. Should we be successful in that venture, this notification will be withdrawn. Should we not be successful, the site will be closed."

"Based on the information currently available, we expect that your position will be eliminated, and you will be separated from employment with the company between Aug. 16 and on Aug. 30," the letter said.

Employees will be paid regular wages through the date of their separation and will receive severance pay if they stay on until the layoff takes effect.

The letter was signed by Sonia Goyal, vice president of human services.